At TibbeShifa, we aim to provide quality products and a reliable shopping experience. If you have an issue with your order or receive a product in an unacceptable condition, please contact our support team so we can assist you.

Return Requests

If you need to request a return, please contact us as soon as possible after receiving your order. Our team will review the request and guide you through the applicable process.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us with your order details and relevant information so that we can review the issue.

• Contact us as soon as possible after receiving the order.
• Provide your order details when contacting our support team.
• Clearly explain the issue with the received product.
• Our team will review the request and provide the appropriate guidance.

Refunds

If a refund is approved, the applicable refund will be processed according to the circumstances of the order and the payment method used.

Refund processing times may vary depending on the payment provider or financial institution.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used. Please contact us before returning any product if you are unsure about its eligibility.

Refund Eligibility

Refund requests are reviewed individually based on the condition of the product, order details, and reason for the request. Approval of a refund is subject to the applicable circumstances of the order.

How to Contact Us

For return or refund-related questions, please contact TibbeShifa:

• Phone: 0307 0223366
• WhatsApp: 0307 0223366

Our team will review your request and provide the appropriate assistance.